PortsMed FAQ
PortsMed wants you to feel fully informed before your visit. This FAQ section covers common questions about appointments, treatments, and booking — so you can move forward with clarity and confidence.
023 9442 1000
General Healthcare FAQs
What is the difference between a practitioner and a doctor?
GP-Fully qualified doctor, with specialist training in General Practice. Can prescribe medications and manage chronic conditions. GP can discuss and interpret investigation results in depth.
Practitioner-Nurse/ Paramedic, Trained to Advanced level can assess, diagnose and manage patients independently. All of our practitioners are able to prescribe medications and order all investigations such as MRI scans.
Do you have access and facilities for people with disabilities ?
Yes, our facilities are fully accessible, with a dedicated lift and accessible toilet to ensure all patients can visit comfortably
Why should I pay for private healthcare?
Private healthcare offers faster appointments, more flexibility, and access to specialists without NHS waiting times. It allows you to take control of your healthcare on your terms
Are your doctors and practitioners fully trained?
Yes, all of our medical professionals are highly qualified and registered with the relevant regulatory bodies, ensuring the highest standard of care
What services do you offer?
We provide a range of healthcare services, including consultations, diagnostic tests, specialist referrals, and treatments tailored to your needs
How does private healthcare improve my health?
Going private means faster access to treatment, less stress and more personalised care, which can lead to earlier diagnosis and better outcomes
⏱ Rapid Appointments ⏱
We are bridging the gap between the NHS and private healthcare. We understand your health needs can't wait!
Appointments and Processes
Do you send results to specialists?
Yes, we can send your test results directly to top specialists for further analysis and expert opinions
How do you help reduce waiting times?
We offer flexible appointment scheduling and have a dedicated team to ensure you get seen as soon as possible, avoiding NHS backlogs
Is PortsMed healthcare financially affordable?
We aim to provide competitive and transparent pricing to ensure private healthcare is accessible to more people. Various payment options are available.
What do I need to bring for my appointment?
Please bring any relevant medical records or prescriptions if applicable.
Do I need to inform my NHS GP about my appointment?
No, you are not required to inform your NHS GP, but you may choose to have PortsMed share any results with them.
How are payments handled?
Payments can be made securely online or in person. We accept major credit/debit cards and offer interest-free payments subject to approval. We offer clear billing and no hidden fees.
Fees & Services
Want to understand more about our pricing, services, and how the process works?
Visit our Fees & Services page for full details on consultation costs, diagnostic options, and treatment pathways.
Bookings, Policies, and Regulations
Can I cancel my booking and get a refund?
Yes, cancellations made with at least 48 hours' notice are fully refundable. Missed appointments are not eligible for a refund.
Can I change my confirmed booking date?
Yes, if you wish to change your appointment date after confirming your booking, simply give us a call. Please ensure at least 48 hours’ notice is given, or your appointment may not be able to be changed or refunded.
What if I made a mistake while booking?
If you made an error during booking, contact us immediately, and we’ll help correct it as soon as possible.
What is your mission regarding transparency?
We are committed to clear pricing, open communication, and providing patients with all the information they need to make informed healthcare decisions.
How is my personal information stored?
All patient records are securely stored in accordance with standard medical practice, ensuring data privacy and protection in line with UK GDPR.
PortsMed is registered with the Information Commissioner's Office (ICO).
Which regulatory bodies are you compliant with?
We adhere to strict standards set by:
Still Unsure?
Our friendly reception team are waiting to help you.