Cancellation Policy

At PortsMed Ltd, we understand that plans can change. To help us provide the best possible service to all patients, we kindly ask that you follow the cancellation policy below when booking appointments through our website.

1. Appointment Cancellations

Appointments may be cancelled free of charge if notice is provided at least 24 hours before the scheduled appointment time.

2. Late Cancellations

Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee of up to 50% of the appointment cost.

3. Missed Appointments (No-Shows)

If you fail to attend your appointment without prior notice, the full appointment fee will be charged and future bookings may require advance payment.

4. Rescheduling Appointments

You may reschedule your appointment at no additional charge if changes are made at least 24 hours in advance, subject to availability.

5. Refunds

Where payment has been made in advance:

• Eligible refunds will be processed to the original payment method.
• Refund processing times may vary depending on your bank or payment provider.

6. Exceptional Circumstances

We understand emergencies can happen. In exceptional circumstances, cancellation fees may be waived at the discretion of PortsMed Ltd.

7. How to Cancel or Amend an Appointment

Appointments can be cancelled or amended by:

• Contacting us via the contact form on our website
• Calling our customer support team
• Emailing the address provided in your booking confirmation

8. Changes by PortsMed Ltd

In rare circumstances, PortsMed Ltd may need to reschedule or cancel appointments due to unforeseen events or operational requirements. Where possible, we will provide as much notice as possible and offer an alternative appointment.

9. Acceptance of This Policy

By booking an appointment through our website, you agree to the terms of this Cancellation Policy.